Effective Date: January 12, 2026

Last Updated: January 12, 2026

Armonía & Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information when you engage with our services, website, or communications.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  Name, email address, phone number, billing information, and any details you voluntarily provide during inquiries, registration, or sessions.

• Session & Performance Information:
  Notes related to coaching sessions, goals, progress, recordings (audio/video) only if consent is provided, and submitted materials.

• Technical Information:
  Website usage data (such as browser type or pages visited) collected through standard analytics tools.

2. How We Use Your Information

Your information is used to:

• Provide coaching, consulting, and educational services

• Communicate regarding scheduling, payments, and services

• Improve programs, offerings, and client experience

• Maintain internal records and comply with legal obligations

We do not sell or rent your personal information.

3. Sharing of Information

We only share information when necessary and limited to:

• Service providers (e.g., payment processors, scheduling platforms, video conferencing tools)

• Legal or regulatory requirements, if required by law

All third parties are expected to maintain confidentiality and data security.

4. Audio, Video & Creative Content

Sessions may include audio or video components.

• Recordings are never shared publicly without written consent.

• Any use of content for educational, promotional, or testimonial purposes requires explicit permission.

Clients may request copies or deletion of recordings, subject to retention policies.

5. Data Storage & Security

We take reasonable measures to protect your information, including:

• Secure platforms for scheduling and payments

• Password-protected files and accounts

• Limited access to personal data

While no system is 100% secure, we actively work to safeguard your information.

6. Your Rights

You have the right to:

• Request access to your personal information

• Request corrections or updates

• Request deletion of your information (where legally permitted)

• Withdraw consent for recordings or communications

Requests can be made by contacting us directly.

7. Children’s Privacy

Services involving minors require parent or legal guardian consent.

We do not knowingly collect personal information from children without proper authorization.

8. Changes to This Privacy Notice

This Privacy Notice may be updated periodically.

Any changes will be posted with an updated effective date.

9. Contact Information

If you have questions or concerns about this Privacy Notice or your data, please contact:

Armonía & Co.

Email: ruby@armoniaandco.com

Website: https://www.armoniaandco.com

 

Armonía & Co. Policy and Expectations:

These policies are in place to ensure a professional, respectful, and supportive experience for all clients. By booking services with Armonía & Co., you agree to the following:

Payment & Refund Policy

• A non‑refundable deposit is required to reserve your first coaching session for multi‑session packages.

• The remaining balance is divided into monthly installments, due on either the 1st or 15th of each month. Participants must select their preferred payment date (1st or 15th) prior to signing up, and payments will follow that schedule throughout the duration of the package.

• All client accounts must remain in good standing. If an account is not current at the time of a scheduled session, the session will be canceled and may be rescheduled once the account balance has been brought up to date.

• All balances must be paid in full prior to the final session.

• Single (1) coaching sessions do not require a deposit and must be paid in full at the time of booking.

• All services are non‑refundable. All sales are final.

Session Format & Location

• All coaching sessions are conducted virtually via Zoom.

• Clients located in the Cleveland area may request in-person sessions for an additional $30 per session, subject to availability.

Cancellation, No-Show & Late Arrival Policy

• Sessions canceled with less than 24 hours’ notice, or missed without notice (no-shows), will result in a $30 fee.

• A 15-minute grace period is provided for late arrivals.

• If a participant has not joined the session or communicated with their coach within 15 minutes of the scheduled start time, the session will be canceled, must be rescheduled, and a $30 late fee will apply.

• For participants under the age of 18, a parent or legal guardian must be present at the start of the session. If a parent or guardian is not present, the session will be canceled and a $30 rescheduling fee will apply.

 

Talent Convention & Special Programs

• Participation in Talent Conventions or special programs may require an audition and/or invitation.

• Convention-related packages include registration and coaching support only.

• Travel, lodging, meals, professional photo shoots, and printed marketing materials are not included and are the responsibility of the participant.

• Participation does not guarantee representation, acceptance, or booking.

• For performers attending a Talent Convention, the full remaining balance must be paid no later than November 1st.

• If the final balance is not paid by the due date, the participant will be transferred to the next consecutive showcase date and assessed a $250 transfer fee.

Communication & Professional Conduct

• Timely communication is appreciated for scheduling changes, questions, or concerns.

• Armonía & Co. maintains a respectful and professional environment and expects the same from all clients.

• Clients are responsible for completing any assigned homework and arriving prepared for each coaching session. Coming unprepared may impact overall outcomes or delay individual progress within the program.

• Homework assignments are provided solely to enhance the coaching experience. Clients are not graded and do not receive scores or points for completed assignments.

 

Armonía & Co. reserves the right to update the privacy and policies as needed. Any changes will be communicated in advance when applicable.